FOCUS IN ON THE VOICES THAT MATTER
Alto Data Analytics allows organizations to narrow in on specific customer issues from billions of data points and multiple data sources and data types – structured or unstructured, current or historical, social media or news media, public or private, enterprise or Internet – in real-time.
MEASURE CUSTOMER REACTION
By measuring customer reactions to actions such as product launches, changes in price, and new packaging or branding, we help our clients identify pain points, gaps in operations, or quality issues, to improve products and services, and increase customer satisfaction and loyalty.
ANTICIPATE TRENDS AND IMPROVE CUSTOMER SATISFACTION
We also help our clients anticipate and prevent trends and better respond to customers by analyzing millions of public and anonymized private datasets: email, voice calls, social media, news media, or campaign data.
WHO’S IT FOR?
We help executive teams know precisely what people are saying about their operations and what problems their customers are facing at any given time anywhere in the world. They use these insights to improve customer satisfaction and grow their business.